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Software Should Make People Feel Calm

Most software competes for attention. I think it should quietly do its job instead.


Software has become noisy.

Every product wants our attention.

Notifications. Badges. Pop-ups. Emails. Tooltips. Upgrade prompts.

Everything flashes. Everything interrupts. Everything demands.

It's exhausting.

Somewhere along the way, software companies decided engagement was the goal. Open the app more. Click more. Stay longer.

I think that's backwards.

Software should help people solve a problem, then quietly get out of the way.

People already have enough complexity in their lives. Work. Family. Finances. Relationships. We don't need software adding to the pile.

When I build products, I think about calm constantly.

Can this screen be simpler?

Can we remove a decision?

Can we avoid interrupting someone?

Can we make this obvious without an explanation?

Most products don't suffer from a lack of features. They suffer from a lack of restraint.

Every extra option adds cognitive load. Every unnecessary notification steals attention. Every piece of clutter creates friction.

Small things accumulate.

The products I love most feel effortless. You don't notice them because you're busy getting on with your life.

That's the goal.

Software should leave people feeling relieved, not overwhelmed.

Calm is a feature.

← More essaysScott Purdie