Thinking

Thinking

Thoughts on calm software, craftsmanship, customer ownership and building useful things. I write when I have something worth saying.
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Calm Software

Software Should Make People Feel Calm

Most software competes for attention. I think it should quietly do its job instead.

Read →Customer Ownership

Businesses Should Own Their Customers

Platforms should strengthen customer relationships, not sit in the middle of them.

Read →Founder Philosophy

Growth Should Never Make a Product Worse

Very few products become simpler as they grow. I think they should.

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Library

Calm Software

Product Craftsmanship

  • Support Is Part of the ProductSoon
  • Taste Is a Competitive AdvantageSoon
  • Why Details MatterSoon

Founder Philosophy

Customer Ownership