Thinking
Thinking
Thoughts on calm software, craftsmanship, customer ownership and building useful things. I write when I have something worth saying.
Featured
Calm Software
Software Should Make People Feel Calm
Most software competes for attention. I think it should quietly do its job instead.
Read →Customer OwnershipBusinesses Should Own Their Customers
Platforms should strengthen customer relationships, not sit in the middle of them.
Read →Founder PhilosophyGrowth Should Never Make a Product Worse
Very few products become simpler as they grow. I think they should.
Read →Library
Calm Software
- Software Should Make People Feel CalmRead →
- The Most Underrated Product MetricSoon
- Calm Is a FeatureSoon
Product Craftsmanship
- Support Is Part of the ProductSoon
- Taste Is a Competitive AdvantageSoon
- Why Details MatterSoon
Founder Philosophy
- Growth Should Never Make a Product WorseRead →
- Why I Choose to Stay SmallSoon
- The Best Companies Feel HumanSoon
Customer Ownership
- Businesses Should Own Their CustomersRead →
- Don't Rent RelationshipsSoon
- Platforms Are Tools, Not LandlordsSoon